Becoming a qualified facility manager takes time and dedication. The role involves a wide range of responsibilities that go beyond what most general managers might assume. Facility managers are not just responsible for maintenance but also handle strategic planning, managing vendors, and ensuring safety and compliance. Often, the value of a facility manager is overlooked because building owners might think they can handle everything themselves or don’t realize the benefits a skilled facility manager brings.
Responsibilities of a Facility Manager
A facility manager’s duties can vary depending on the type of facility and the company. Generally, they are responsible for managing building operations, which include tasks such as:
- Strategic planning and daily operations
- Ensuring health and safety for all occupants
- Managing building maintenance and repairs
- Handling contracts with third-party vendors
- Ensuring compliance with government regulations
Facility managers must also advise on energy efficiency, supervise construction and renovation projects, and help businesses with relocations and leasing decisions.
Hard FM Tasks vs. Soft FM Tasks
Facility management tasks are divided into two main categories: hard FM and soft FM tasks.
Hard FM Tasks focus on the physical space and infrastructure of a building, including:
- Property Planning and Strategy: Ensuring that the building aligns with business goals and managing assets effectively.
- Preventive and Reactive Maintenance: Keeping equipment in good working order through regular checks and maintenance to avoid unexpected breakdowns.
- HVAC Maintenance: Managing heating, ventilation, and air conditioning systems to ensure a comfortable environment.
- Electrical and Plumbing Inspections: Conducting regular inspections to ensure these systems are safe and functional.
Soft FM Tasks involve services that support the everyday needs of the building’s occupants, such as:
- Safety and Emergency Preparedness: Ensuring all fire safety systems are operational and that there are clear evacuation plans.
- Waste Management: Developing and implementing strategies to manage waste effectively and sustainably.
- Budget Management: Planning and managing the facility’s budget to account for all operational expenses.
- Supporting Employees: Creating a safe and productive work environment that meets the needs of all staff.
Why Facility Managers Are Important
Facility managers play a crucial role in maintaining a company’s efficiency. Without them, buildings would not be maintained properly, safety could be compromised, and operational costs could rise. They ensure that facilities are running smoothly and that employees have a productive work environment.
Hiring the Right Facility Manager
When looking to hire a facility manager, consider candidates who are:
- Strategically-Minded: Able to align facility management with business goals.
- Detail-Oriented: Focused on maintaining a safe and functional environment.
- Problem-Solvers: Capable of finding solutions to facility-related issues.
- Analytically-Minded: Able to manage data related to budgeting, compliance, and operations.