5 Signs that You Need To Change Your CMMS Provider

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A computerized maintenance management system (CMMS) remains one of the best tools you can find today to proactively track your maintenance operations. As a result, more businesses are using this software as they become increasingly aware of its importance and many benefits, especially proactive maintenance and cost savings.

Please note, it’s not uncommon to run into problems along the way. For example, you may realize that the CMMS you chose doesn’t quite work for you or that you chose the wrong CMMS solution for your needs.

Below, we want to consider a few things such as how to handle this kind of situation and then answer vital questions like is it hard to change your CMMS provider and can this transition happen in a timely manner without suffering major inconveniences?

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Some Clear Signs That You Need A New CMMS

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Nobody is willing to throw away good money. Not now and not ever. So, it makes no sense to keep spending money on anything that is not helping your work procedures and results. Thus, paying for and using a CMMS that doesn’t get you the results you need is an absolute waste. Add to that the fact that the software may also be frustrating your staff and any other person that attempts to use it.

Watch out for the following signs that indicate it’s time to find a new CMMS provider.

1) The CMMS Is Complicated

If your CMMS is too hard for your team to use or they need a university degree to navigate it, then you are losing time by still keeping it. The more time each person spends trying to find one asset information or the other automatically equates to less time available for more serious tasks. As you can imagine, that is in no way optimizing your labor costs.

Due to the fact that most CMMS today come with numerous features and powerful analytics, many people mistakenly assume that the software and user interface has to be complex in order to be powerful. This is far from true. The reality is that reputable brands are working continuously to make their software more user-friendly. The watchword now is powerful yet simple to us.

One major sign that you are in for big problems down the road is when you notice that there are several problems with adoption during the implementation stage and during the training process for both new members and experienced staff members. This is a clear sign that you have a problem on your hands.

If people cannot navigate it and attend to basic tasks like creating work orders in five minutes, or less, you have a problem.

2) No Clear Return On Investment (ROI)

Making the decision to invest in CMMS typically means you wanted the normal ROI that comes with maintenance software namely:

  • creating a more efficient maintenance unit
  • better workflow
  •  cut maintenance costs
  •  increasing the lifespan of your assets
  •  better maintenance planning
  •  minimizing unplanned downtime.

If you have been using the software for up to one year and are not making progress with the above factors or you can’t clearly define the benefits of your current CMMS solution, then it’s either it was not installed and configured properly for your organization or it’s entirely wrong for you.

3) Minimal Or Weak Technical Support From The Vendor

There is little to no way that you will use the software for sometime without requiring assistance to clear up some technical issue. If your CMMS provider is not providing the support you need, you will lose money and it could sabotage the entire point of using a CMMS in the first place.

When they take forever to reply your messages/emails or act like you are bothering them with your questions then you can’t work with them as a long-term partner.

Why a lukewarm provider is so dangerous for maintenance is that what may be seen as small delays can turn into very costly problems. It’s just a matter of time.

4) The CMMS Is Not Compatible With Mobile Devices

The ability to access the software on the go using a phone or tablet is a major advantage of using CMMS. Missing out on this feature means that your technicians can’t receive instant notifications about new tasks assigned to them, they can’t create new work orders on the filed, or track the progress of current maintenance jobs unless they get back to the office to log into a computer. That is so outdated!

Point blank! Look for a better solution.

5) The Software Is Not Flexible

With time, it’s expected that you may want to expand your operations, take on more locations, etc. You’re going to need a solution that grows with your business. If you notice that it takes very long to add new assets or the interface become complicated and cluttered as new information comes in, this means it will likely get worse with time.

Once you find yourself struggling with the above issues and you have decided to use a different brand, it’s important you take the time to research what will work better for you so as to avoid repeating the same problem.

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