Customer Support
Customer support used to mean a face-to-face conversation with a customer or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites, web chats, and even smartphone apps. The customer experience begins long before the purchase is made.
With our “Non-Telephone Customer Support” workshop, your participants will discover the new opportunities in customer support services via the internet, but also how to use these opportunities to their advantage.
- Define customer support
- Know the different venues for customer support
- Recognize challenges of customer support
- Learn different applications
- Know proper forms of documentation
- Learning to be proactive in customer support
Package Price: ₦ 35,000
Course Outline
- Module One: Getting Started
- Module Two: What Is Customer Service?
- Module Three: Challenges
- Module Four: Email
- Module Five: SMS
- Module Six: Webchat
- Module Seven: Multi-Channel Apps
- Module Eight: Support Ticket Apps
- Module Nine: Documentation
- Module Ten: Feedback
- Module Eleven: Be Proactive
- Module Twelve: Wrapping Up
