Being a Facility Manager is no simple task. According to the International Facility Management Association (IFMA), facility management is a profession that combines multiple disciplines to ensure the functionality of the built environment by integrating people, place, process, and technology. This means a Facility Manager isn’t just responsible for maintaining the property—they’re also expected to create an environment that adds value to everyone who uses the facility.
Here are 10 essential qualities you need to become a Super Facility Manager:
1. Multi-tasking Skills
A Facility Manager must expertly juggle multiple tasks. While overseeing the routine maintenance of the building, they must also ensure timely delivery of needed items, like that 15-liter water heater Mrs. Adebayo requested. Success in one task doesn’t excuse failure in another.
2. Problem-Solving Mindset
Challenges are a daily part of the job. A Super Facility Manager doesn’t see problems as setbacks but as opportunities to learn and improve the property. Thinking outside the box to find innovative, safe, and acceptable solutions is key.
3. Strong Work Ethics
Personal accountability is crucial. A Facility Manager must take responsibility for their actions and those of their team, delivering on promises with integrity and efficiency. Good work ethics are non-negotiable in this role.
4. Organizational Skills and Delegation
The work of a Facility Manager is never truly done. They must be able to keep the facility running smoothly even when not physically present. Proper delegation of tasks, planning in advance, and ensuring all resources and safety checks are in place are critical.
5. Solid Managerial Background
Facility Managers handle more than just technical tasks—they’re also responsible for preserving the property’s value. A strong background in management, finance, and business is necessary to meet the demands of this role.
6. People Handling Skills
Perhaps the most important skill of all is the ability to work well with people. Whether dealing with stubborn staff, angry occupants, or children playing on the lawn, a Facility Manager must remain calm and positive, especially when dealing with customers.
7. Hands-On Approach
Facility Management is a hands-on profession. A Facility Manager must be willing to get involved in daily inspections, routine checks, and unplanned work, not just sit back while the team handles everything.
8. Leadership Skills
A Facility Manager must inspire and influence their team to achieve set goals. They play a key role in hiring, training, and supervising staff, knowing that the final responsibility lies with them.
9. An Ambassador to Their Employer
A friendly greeting and approachable demeanor go a long way. A Facility Manager should be the face of the company to occupants, being respectful, a good listener, and always available to solve problems.
10. Attention to Detail
Paying attention to details can prevent accidents and protect both residents and staff. Spotting hazards before they become serious issues is a skill that can save lives and comes with experience.
While this list isn’t exhaustive, it provides a solid guide to what’s expected of Facility Managers. By incorporating these skills into your daily work, you can earn the title of a Super Facility Manager.
Article by Morenike Adeniran
