Being a facility manager isn’t an easy job. The role goes beyond just managing a building; it involves integrating people, places, processes, and technology to ensure everything works smoothly. According to the International Facility Management Association (IFMA), facility management is a profession that combines multiple disciplines to keep the environment functional and efficient.
This means that a facility manager is responsible not just for maintaining the property but also for creating an environment that provides value to everyone who uses the facility. Here are the 10 key qualities that define a successful facility manager:
1. Multi-tasking Skills
A facility manager must handle multiple tasks at the same time. Whether it’s overseeing the maintenance of a generator or ensuring a new water heater is delivered on time, a facility manager must manage all tasks effectively without letting anything fall through the cracks.
2. Problem-Solving Ability
A good facility manager sees problems as opportunities to find new solutions. Challenges will come up daily, and they need to be ready to think creatively and come up with safe, effective solutions that work for everyone involved.
3. Strong Work Ethics
Facility managers need to have strong work ethics. This includes taking responsibility for their actions, working with integrity, and being efficient even when resources are limited. These traits are crucial for maintaining a good reputation and achieving long-term success.
4. Organizational Skills and Delegation
Effective facility managers know how to delegate tasks and organize projects to keep everything running smoothly, even when they’re not on-site. They plan jobs well in advance and ensure all resources and safety checks are in place.
5. Solid Managerial Background
A facility manager must have a strong foundation in management. This includes having the right qualifications and training to handle both technical tasks and business responsibilities, such as budgeting and cost management.
6. People Skills
Perhaps the most important quality, a facility manager must know how to interact with a wide range of people. Whether it’s dealing with an upset tenant, managing staff, or addressing children playing where they shouldn’t, they must remain calm and professional at all times.
7. Hands-On Approach
Facility management is a hands-on job. It requires regular inspections, routine checks, and the willingness to get involved in daily tasks to ensure everything is functioning as it should.
8. Leadership Skills
Facility managers must have strong leadership skills. They need to inspire and guide their team, oversee hiring and training, and ensure everyone is working towards the same goals.
9. Representing the Employer
Facility managers are often the face of their organization. They need to be friendly, approachable, and professional, always ready to help with a smile. Their behavior reflects on their employer, so it’s important to maintain a positive image.
10. Attention to Detail
Paying attention to details is crucial in facility management. The ability to spot potential hazards before they become problems can prevent accidents and save lives, making this skill invaluable.
These qualities are essential for anyone looking to succeed in facility management. By developing these skills, you can become a highly effective facility manager who is respected by both staff and clients.
For more tips on facility management and to learn about our training programs, follow us on Twitter, LinkedIn, and Facebook.